Politique de remboursement

Right of Withdrawal and Return Rights

The Customer may withdraw from the contract without specifying the reason and without any penalty within fourteen (14) days from the date of receiving the products.

To exercise the right of withdrawal, the Customer within the aforementioned period must send a suitable declaration, as per the model attached to these sales conditions, addressing it to Acetaia Guerzoni Srl in one of the following ways:

sending by registered mail to ACETAIA GUERZONI SRL at the address of Concordia s/Secchia (MO), via per Mirandola n. 66, CAP 41033;

sending to the email address info@guerzoni.com with the option "Request read confirmation."

Once the withdrawal declaration is transmitted, the Customer must return the product within fourteen (14) days from the date on which they communicated the intention to withdraw.

The refund of the price paid by the Customer will be activated by the Seller, subject to verification of the correct exercise of the right of withdrawal, within fourteen (14) days from the date the Seller received the withdrawal communication.

Return Rights in Italy:

• Free return right for products closed and packaged as originally.
• Products can be returned only if the bottles are intact and in conditions equal to new.
• Once the integrity of the products is verified upon return, a total refund of the order payment will be made.
• Products must be shipped to the address Acetaia Guerzoni s.r.l. via per Mirandola 66 41033 Concordia sulla Secchia (MO) Italy.
• The return can be made within 14 days of receiving the goods.

Return Rights for Products in Europe:

• The right of return in Europe is at the customer's expense for products closed and packaged as originally.
• Products can be returned only if the bottles are intact and in conditions equal to new. Once the integrity of the products is verified upon return, a total refund of the order payment will be made, excluding transportation costs.
• Products must be shipped to the address Acetaia Guerzoni s.r.l. via per Mirandola 66 41033 Concordia sulla Secchia (MO) Italy.
• The return can be made within 14 days of receiving the goods.

Withdrawal Form

(under art.49, paragraph 1, letter h) – Legislative Decree n. 206/2005 -Consumer Code-)

If you wish to withdraw from the contract, fill out and return this form, as provided in the previous point 6. Right of withdrawal and return rights.

Recipient: ACETAIA GUERZONI SRL, via per Mirandola n. 66, Concordia s/Secchia (MO) – CAP 41033 – Email address: info@guerzoni.com

 

With this, the undersigned……………………………... (*) notifies the withdrawal from the sales contract of the following goods…………………………. (*)

Ordered on…………………. (*)/received on…………………. (*)

Consumer's name…………… (*)

Consumer's address……………… (*)

Consumer's signature (only if this form is notified on paper)………………

Date………………(*)

(*) complete the missing parts